FAQs

FAQs & Support

Getting problem when surfing the website? Here, you'll find answers to common questions about payment, shipping, and more. If you have additional inquiries, feel free to contact our support team.

Payment FAQs

1. What payment methods do you accept?
We accept the following payment methods:

  • Credit Cards: MasterCard, VISA, American Express
  • PayPal

Don't Know how to pay with your credit cards? Please read here.

2. Can I pay in a currency other than USD?
Yes! While all prices are displayed in USD / US Dollars, you can select your preferred currency at the top of our website.

3. How do I apply a discount code?
You can apply a discount code during checkout. Expand the "Order Summary" section, enter your code, and click "Apply." Note that only one discount code can be used per order.

4. Are there any additional fees when ordering internationally?
Yes, your order may be subject to import taxes, customs fees, or handling fees depending on your country's regulations. These fees are not covered by LabubuOutfit.com and must be paid by the customer.

5. Is PayPal secure?
Absolutely! PayPal is a safe and reliable payment method. You can pay using credit cards, debit cards, or your PayPal account through their secure platform.

Shipping FAQs

1. Where does LabubuOutfit.com item ship from?
We ship worldwide from our warehouses in Asia.

2. How long does shipping take?
Shipping times vary depending on your location:

 

  1. UK & Europe: 4-10 business days
  2. Australia / NZ: 5-15 business days
  3. North America: 10-21 business days
  4. Asia: 5-15 business days
  5. Central & South America: 10-28 business days

Please note that delays may occur due to customs or unforeseen circumstances.

3. Do you offer free shipping?
Yes, we offer free tracked shipping for orders over a $50. Check our homepage for the latest free shipping promotions.

4. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use this number to track your parcel on our "Track Your Parcel" page.

5. What should I do if my package is delayed or lost?
If your package is delayed or lost, please contact our support team at labubuoutfit@gmail.com with your order number. We'll assist you in resolving the issue.

6. Will I need to pay customs fees?
As our products are shipped globally from warehouses in Asia, your order may be subject to import taxes, customs fees, or handling fees. These fees are the sole responsibility of the customer, who must also retrieve packages held by customs.


Contact Us

If you have further questions or need assistance, feel free to reach out: