Refund & Return Policy

At Labubu Outfit, we are committed to providing you with a satisfying shopping experience. If you are not happy with the products you received, we offer a simple return policy to give you peace of mind.

1. Eligibility for Returns/Cancellations

  • Return Requests: Please contact us within 14 days of receiving your item and provide the reason for the return. Items must be in their original condition, unused, and include all tags and packaging.
  • Order Cancellations: To cancel an order, please email us within 1 hour of purchase. Once the order is processed, it cannot be canceled. All cancellations will be confirmed via email.
  • Inspect Your Items: Please check all items upon arrival, even if they are intended as gifts. We do not accept any inquiries about damaged items after 14 days from the date of delivery.

2. Return Process

  • Contact our customer service team with your order number, the item(s) you wish to return, and the reason for the return.
  • Repackage the item in its original packaging.
  • Send the item to the return address provided in our email correspondence. Once we receive your returned parcel, we will process a refund or exchange.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving an incorrect or defective item.
  • We recommend using a reliable shipping service with tracking for your return shipment. Labubu Outfit is not responsible for any lost or damaged packages during return transit.

4. Refund Process

  • Once we receive the returned item(s) and verify that they are in original condition, we will process the refund.
  • Refunds will be issued to the original payment method used during the purchase.
  • Refunds are subject to a 10% processing and restocking fee. If you choose to exchange the item, no fees will be charged.
  • Shipping costs, if applicable, are non-refundable.

5. Order Cancellations

  • We encourage all customers to thoroughly review the items in their cart before completing a purchase.
  • Order cancellations are subject to a 5% bank processing and handling fee, which will be deducted from your refund amount.

6. Missing Parcels:

  • If your parcel marked as delivered to the provided shipping address with / without a signature but you haven't received yet, we will try our best to resolve the problem for you.
  • We do not offer any refunds when any lost parcels are due to postal services or wrong / incomplete shipping address.

Contact Us

To initiate a return or cancel an order, please email us at labubuoutfits@gmail.com.